Romchi SmartHelp
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24/7 AI Customer Support System

Romchi SmartHelp

We turn Telegram into 24/7 customer support.

Telegram va telefon orqali kirgan mijozni AI tushunadi, mos tilda javob beradi, keyingi savolni taklif qiladi, muammoni hal qiladi yoki operatorga to‘liq kontekst bilan uzatadi.

24/7Support coverage
2Channels supported
4Core control panels
View system flow
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System Flow

Support that feels human

Mijoz kirishidan tortib operatorga uzatishgacha bo‘lgan AI support oqimi: til aniqlash, intent detection, knowledge base, sentiment, priority va conversation history.

Telegram Entry

Customer intake

Telegram Entry

Fast first response
Voice Support

Phone channel

Voice Support

Speech-to-text flow
Operator Handoff

Escalation

Operator Handoff

Full context transfer
Analytics Dashboard

Control center

Analytics Dashboard

Live visibility

Capabilities

Building blocks for smart support

MVPdan boshlab tizimni bosqichma-bosqich ishga tushirish mumkin: AI, Telegram, dashboard va operator panelini bitta oqimda birlashtiramiz.

01

AI Assistant

Savolni tushunadigan va mos javob beradigan model.Intent detection, language detection, conversation memory, anti-hallucination qoidalari va knowledge base bilan ishlash.

02

Telegram Bot

Tez, qulay va tugmalar bilan boyitilgan kirish nuqtasi.Telegram flow, Ha/Yo‘q tugmalari, smart follow-up savollari va support historyni qayta chaqirish.

03

Voice Agent

Telefon orqali tabiiy support tajribasi.Speech-to-text, AI javobi, text-to-speech va qo‘ng‘iroq kontekstini operator paneliga uzatish.

04

Dashboard & Analytics

Jamoa uchun ko‘rinadigan boshqaruv markazi.Priority, sentiment, customer history, urgent queue, top questions va performance metrikalari.

Process

A support operating system

Avval eng zarur MVP qismlarini quramiz, keyin smart conversation, voice, analytics va proactive notification kabi bonus funksiyalarni qo‘shamiz.

01

Map

Kirish kanallari, knowledge base, support mavzulari va operator oqimini aniqlaymiz.

02

Build

AI, Telegram bot, yes/no prompts, priority logic va handoff strukturasini birlashtiramiz.

03

Launch

Dashboard, analytics va monitoring bilan tizimni ishlatishga tayyorlaymiz.

04

Improve

Feedback, conversation history va proactive notifications orqali support sifatini doimiy yaxshilaymiz.

Creative Lab

Signals before scale

Tizimni ishlab chiqishdan oldin flow, response pattern, dashboard va operator tajribasini aniq ko‘rsatadigan vizual va funksional testlar.

24/7Support coverage
2Channels supported
4Core control panels